Billing & Refunds
Refund Policy
Email-based refund review for eligible paid purchases and paid arrangements. Self-serve checkout is not live — Free plan usage has no refund, and we do not advertise an unconditional money-back guarantee.
Last updated September 6, 2026. The sections below are the policy.
At a glance
Refunds at a glance
This policy describes how refunds work for paid SoroNow purchases. It does not create a refund obligation for Free plan usage.
Refund window
30 days from the original purchase date for eligible paid purchases.
Eligible purchases
Paid arrangements billed through SoroNow (manual today; self-serve checkout when it launches). Free plan is not eligible.
Processing time
Typically 5–10 business days after approval.
How to request
Email info@soronow.com — there is no automated refund button yet.
Required details
Account email, purchase date, and receipt or transaction ID.
Current status
Self-serve checkout is not live. This is a careful email-based policy for people who actually paid — not a marketing money-back guarantee for Free usage.
The process
How refunds work
Five steps from request to refund — email review today for paid arrangements; the same window will cover eligible checkout purchases when billing is live.
Step 2
Include details
Provide your account email, date of purchase, and order number or transaction ID.
Step 3
Review
The SoroNow team reviews eligibility and responds within 48 hours.
Step 4
Approval
If approved, the refund is processed to the original payment method.
Step 5
Processing
Refunds typically appear within 5–10 business days, depending on your payment provider.
Eligibility
Who is eligible?
To be eligible for a refund, the following conditions should be met.
Eligibility is reviewed based on account status, purchase source, timing, and compliance with our Terms of Service.
Exceptions
When refunds do not apply
Free plans
No payment was made, so refunds do not apply.
Abuse or fraud
Accounts suspended for policy violations are not eligible.
Chargebacks
Please contact SoroNow first before filing a chargeback.
Third-party purchases
Purchases made through resellers must be handled by that provider.
Policy violations
Accounts that violate the Terms of Service may lose refund eligibility.
Cancel vs refund
Cancellation is not a refund
These are separate actions. Canceling stops future charges; a refund returns an eligible past payment.
Cancellation
Stops future billing
- Stops future billing (when subscriptions are live)
- Keeps access until the end of the billing period
- Does not automatically return previous payments
- Request via billing UI when available, or email support
Refund
Returns eligible payment
- Returns eligible payment
- Must be requested within 30 days
- May end access to paid features after approval
- Requires review by support via email
Processing
Processing details
Timeframe
Refunds usually take 5–10 business days to process after approval.
Payment method
Issued to the original payment method when possible. If it's unavailable, email info@soronow.com.
Partial refunds
Mid-cycle plan changes may be prorated where applicable once billing is live.
Provider delays
Your bank or payment provider's own timing may add a few extra days.
Include in your email
FAQ
Refund questions
Can I get a refund today?
Only if you already made a paid purchase or have a paid arrangement with us. Free plan usage has nothing to refund. Self-serve checkout is not live yet. Eligible paid purchases are reviewed by email within 30 days of purchase — see the policy on this page (this is not an unconditional money-back guarantee).
What counts as a paid arrangement?
Any payment you made directly to SoroNow for a paid plan or upgrade (for example a manual invoice we arranged with you). When self-serve checkout launches, eligible checkout purchases will use the same 30-day email window.
How long do I have to request a refund?
Eligible refund requests must be submitted within 30 days of the original purchase date.
How long does refund processing take?
Refunds are typically processed within 5–10 business days after approval, but the final timing may depend on your bank or payment provider.
Does canceling automatically refund me?
No. Canceling (or ending a paid arrangement) stops future charges where applicable, but does not automatically refund previous payments. Refunds must be requested separately by email.
Are free plans eligible for refunds?
No. Free plans are not eligible because no payment was made.
Can I get a refund if I bought through a third party?
Third-party purchases must be handled through the provider or reseller where the purchase was made.
What information should I include in my refund request?
Include your account email, purchase date, order number or transaction ID, and an optional reason for the request.
Request
Request a refund
Email us with the details above. We’ll review and reply.